We offer a 14 day return policy. If you are not satisfied with your purchase for any reason, you may return it for a refund, however a 25% restocking fee will be applicable. Items must be shipped securely in their original packaging, and you must contact us within 10 days of receiving your order. You are responsible for return shipping costs. Refunds will be issued (with the same method of payment as the original transaction) once the item is received in our shipping warehouse.
Please check your parcel for damages, if any, upon receipt. To be certain there are no damages, you may open your parcel while delivery driver is still on location. If you see damages it would be ideal to take a picture of the damaged box and item, and to report the damage on the BOL (Bill of Lading) or to reject the shipment altogether depending on the damage. Contact us immediately if this issue arises. Eternity Modern cannot take responsibility for any damages if the above actions were not taken.
Policy for defective items:
As per our warranty policy, any items which are defective will be eligible for partial credit (depending on seriousness of defect) or replacement. Actual photos of defect must be emailed to: firstname.lastname@example.org immediately after receipt of order. Eternity Modern agrees to cover the cost of replacement including shipping. Eternity Modern reserves the right to request return of the defective unit before sending a replacement. Defective unit must be properly packaged.